- Location
- Wallingford, CT
Rich,
With Postal insurance, either the shipper or the receiver can file the claim. It's dependent on who has the receipts. Most ebayers will forward the insurance receipt to the receiver since they don't want to do the dirty deed.
But in order to file a claim, you need the following:
Item in orginal package as received and all packing material that was included, insurance receipt at time of mailing, and proof of value. The proof of value usually means the receipt for the item but in ebay claims, you can provide a printout of the Pay Pal receipt as the proof of value.
What will determine the validity of the claim is the original box and packing material. If they deem that the item was not packed securely, they might deny your claim.
So right now since the seller has the insurance receipt, you cannot file the claim unless he sends it to you or he can also file the claim by filling out the necessary paper work and submitting the receipts and have his local Post Office forward the claim to your local Post Office in Far Rockaway. You will need to bring in your damaged package though. One thing you should know though, Mail carriers are required to input a scan that there is "visible damage" on an insured package if there is any at the time of delivery. You did have to sign for it correct?
The 21 day wait is incorrect info whoever gave you that. If you receive a damaged insured package, you can file a claim immediately upon receipt as long as you have all the neccessary documents.
When an insured article is "lost" in the mail, then you need to wait 30 days from the time of mailing.
HTHs
Also wanted to say sorry for your bad experience with the skimmer, I know you were excited to get it and must be madder than a pitbull fed hot sauce so no jokes
With Postal insurance, either the shipper or the receiver can file the claim. It's dependent on who has the receipts. Most ebayers will forward the insurance receipt to the receiver since they don't want to do the dirty deed.
But in order to file a claim, you need the following:
Item in orginal package as received and all packing material that was included, insurance receipt at time of mailing, and proof of value. The proof of value usually means the receipt for the item but in ebay claims, you can provide a printout of the Pay Pal receipt as the proof of value.
What will determine the validity of the claim is the original box and packing material. If they deem that the item was not packed securely, they might deny your claim.
So right now since the seller has the insurance receipt, you cannot file the claim unless he sends it to you or he can also file the claim by filling out the necessary paper work and submitting the receipts and have his local Post Office forward the claim to your local Post Office in Far Rockaway. You will need to bring in your damaged package though. One thing you should know though, Mail carriers are required to input a scan that there is "visible damage" on an insured package if there is any at the time of delivery. You did have to sign for it correct?
The 21 day wait is incorrect info whoever gave you that. If you receive a damaged insured package, you can file a claim immediately upon receipt as long as you have all the neccessary documents.
When an insured article is "lost" in the mail, then you need to wait 30 days from the time of mailing.
HTHs
Also wanted to say sorry for your bad experience with the skimmer, I know you were excited to get it and must be madder than a pitbull fed hot sauce so no jokes