Should livestock vendors refuse or alter shipments if ....

[Len]

if the vendor feels the order placed by the customer is "unreasonable" according to their discretion?

 

[Unarce]

Did you have a specific example, Len?

If the vendor has already agreed to a specific transaction, than I would feel it's unreasonable. They have a right to refuse service, though.

 

[Anonymous]

If it is "unreasonable," it should be brought up at the time of ordering, or shortly afterward, not when the customer is expecting it to arrived as ordered.

 

[bleedingthought]

if the vendor feels the order placed by the customer is "unreasonable" according to their discretion?

What is "unreasonable"?

 

[Anonymous]

It should happen when the order is taken, not at the time of shipping. Refusing to take an unreasonable order is ok, altering an order without the permission of the customer is bad juju.

 

[Len]

In context of this discussion, I have no definition of "unreasonable" (though of course, I have personal opinions of its definition). It's a intentionally ambiguous term for the sake of discussion.

 

[cindre2000]

The vendor should only change an order when the order is placed, before charging the customer. A vendor should "confirm" the order and confront any "issues" then.

Step 1: customer places order
Step 2: Vendor confirms order (any changes should be made here with the customer's consent)
Step 3: customer is charged
Step 4: order is shipped
Step 5: feedback recieved

 

[Anonymous]

It should happen when the order is taken, not at the time of shipping. Refusing to take an unreasonable order is ok, altering an order without the permission of the customer is bad juju.

So the vendor should watch all online transactions and reply in real time?

I think prior to charging the customer, the vendor has the right (IMO) to remove items (not add) from the order as they see fit. If they only have 5 cherries and they'd like 5 orders, I can see limitting an order to 1.

 

[Reef_Monkey]

What difference does it make? They still are selling all 5.

 

[Anonymous]

Additional sales. If all 5 went to one person, they couldn't get the tag along sales as well Online buyers tend to buy more then one item when having something shipped. If you limit the 5 to 1, you can in theory get 4 more "tag along" sales.

 

[Len]

Here's a few possible scenarios:
1. Vendor feels the customer is not ready to maintain some of the livestock ordered.
2. Vendor feels fish poses danger to other organisms in the customer's system.
3. Vendor feels customer is ordering too many items at the same time.

 

[Reef_Monkey]

Additional sales. If all 5 went to one person, they couldn't get the tag along sales as well Online buyers tend to buy more then one item when having something shipped. If you limit the 5 to 1, you can in theory get 4 more "tag along" sales.

True that. Didn't think about it that way.

 

[Anonymous]

Here's a few possible scenarios:
1. Vendor feels the customer is not ready to maintain some of the livestock ordered.
2. Vendor feels fish poses danger to other organisms in the customer's system.
3. Vendor feels customer is ordering too many items at the same time.

1. How would the vendor know?

2. ditto

3. It could be a group order.

 

[Len]

Sometimes they wouldn't know for sure, but you can also suppose that some have spoken to their customers on the phone or via email.

This is a very open-ended hypothetical scenario.

 

[bleedingthought]

Here's a few possible scenarios:
1. Vendor feels the customer is not ready to maintain some of the livestock ordered.
2. Vendor feels fish poses danger to other organisms in the customer's system.
3. Vendor feels customer is ordering too many items at the same time.

1. How would the vendor know?

2. ditto

3. It could be a group order.

They could know by the rest of the order or other recent orders that were placed.

 

[Anonymous]

Here's a few possible scenarios:
1. Vendor feels the customer is not ready to maintain some of the livestock ordered.
2. Vendor feels fish poses danger to other organisms in the customer's system.
3. Vendor feels customer is ordering too many items at the same time.

1. How would the vendor know?

2. ditto

3. It could be a group order.

They could know by the rest of the order or other recent orders that were placed.

If the vendor does all this "research," they probably would send out shipment/order before the customer even place an order. I have yet to find a store with such a personal touch.

 

[Anonymous]

It should happen when the order is taken, not at the time of shipping. Refusing to take an unreasonable order is ok, altering an order without the permission of the customer is bad juju.

So the vendor should watch all online transactions and reply in real time?

I think prior to charging the customer, the vendor has the right (IMO) to remove items (not add) from the order as they see fit. If they only have 5 cherries and they'd like 5 orders, I can see limitting an order to 1.

I wasn't assuming online orders, and I actually don't see a good way to 'police' an online order because there is no information for the vendor to consider other than address and payment.

 

[Anonymous]

Here's a few possible scenarios:
1. Vendor feels the customer is not ready to maintain some of the livestock ordered.
2. Vendor feels fish poses danger to other organisms in the customer's system.
3. Vendor feels customer is ordering too many items at the same time.

Len, are you talking online vendors? If so, I can only see number 3 as a possibility.

 

[Anonymous]

Here's a few possible scenarios:
1. Vendor feels the customer is not ready to maintain some of the livestock ordered.
2. Vendor feels fish poses danger to other organisms in the customer's system.
3. Vendor feels customer is ordering too many items at the same time.

Len, are you talking online vendors? If so, I can only see number 3 as a possibility.

agreed

 

[Len]

Ya, I should have clarified I was talking about retail vendors.

So in scenario #3, it is okay for a mail order vendor to cancel or alter an order because they feel you are buying too many items at once.