How many cross braces for 4'X2'X2' acrylic tank?

[Anonymous]

Hey James,

What if they try to repair it and return it to me. How can I claim that I know better than they?

Louey

 

[Anonymous]

Unfortunately, when it come to certain equipement, saving a few bucks in material/labor/shipping method may end up with costing you or the seller more. It is just not right to skimp on quality just to be more "competitive."

 

[Anonymous]

I just found another problem with my sump. I specified that I wanted my sump made out of one of the following three brands:

1. Spartech Polycast
2. Cyro Acrylite GP
3. AtoFina Plexiglass G

The sump I recieved was made out of Chemcast GP.

I am not familiar with that brand.

Anyone know if it is any good?

The three brands that I listed were the three brands that Fergy recommended in the MACO courses.

Louey

 

[Anonymous]

Hi Mark,

Long time no see, hope all is well

James

Yup things are well.

 

[Acrylics]

["Louey"]
What if they try to repair it and return it to me. How can I claim that I know better than they?
[/quote]
Quite simple IMHO, you paid for a *new* tank, not a broken and then <ahem> repaired tank. A broken tank is still a broken tank, whether it has some patchwork or not, it is still not a new tank. Furthermore, the tank was not even made within the material specifications that you laid out. The materials you specified would be the same as I would spec, in the same order, funny how those things work

IMO, the jury is still out on Chemcast GP. The mfg facility; Plastiglas de Mexico was designed by the same German engineers that built the Plex G plant in Mexico, using the same water bath technology so in theory - should be okay material. Problem is that the material has not been around long enough to confirm that it will behave (long term) in the same manner as the others in like roles. No one *really* knows qhat QC is like there.

BTW, don't let anyone tell you that this material is just as good as what you specified, doesn't matter if it is or isn't - it is not what you specified, period.

I'd like to think it should go well, I doubt there's any intention to send out bad stuff and <hopefully> every mfr wants their customers to be happy with their products and will do what it takes to resolve this without any hard feelings.

James

 

[Anonymous]

If the tank wasn't broken and if it were braced properly, I wouldn't have even noticed the wrong material. I saw "GP" and didn't even realize that Acrylite and Chemcast call their cast acrylic "GP".

They would have gotten away with the wrong material if it weren't for their othere "bads".

Louey

 

[bleedingthought]

Where's the company located?

Keep us posted.

 

[Anonymous]

They are located in Columbia SC.

Louey

 

[Anonymous]

I gave up on resolving this issue with Aquarium Specialty. I shipped the sump back to them and put the charges on my credit card in dispute.

Unfortunately, the return shipping is at my expense. I couldn't dispute the charge while still in possession of the sump. It should arrive back at thier place today. I already filled the dispute with my CC company.

We'll see what happens. Should be pretty cut and dry since they didn't build the sump out of one brands I specified. I have that in writing.


Louey

 

[bleedingthought]

So, what's next, Louey?

 

[Anonymous]

I wait and see how they respond to the credit card company. I can't imagine that they'll put up much of a fight. But we'll see.

Once this is resolved I think I'll call Lifereef and see about getting them to build me a new sump. I'm sure it will be March or April before they can build it because he always has a long backlog.

Louey

 

[bleedingthought]

Louey, was this issue ever resolved? Did you get a different sump?

 

[Anonymous]

The temporary credits are now final. I ate the shipping cost.

I wouldn't buy any acrylics from them ever again. They obviously don't know anything about building large custom sumps.

I did finally order a new custom sump. I should recieve it in another week or two. I got pricing from Lifereef and a one of my LFS's. I wound up going with the one from the LFS. The do good work. They had sumps and tanks in stock that I thorougly examined. All workmanship looked top notch. Their shipping cost alone was almost $200 less than Lifereef. Both make good products though.

I'm not really looking forward to installing it.

Louey