Wavy Sea Problem please help

[ireefny]

hi,
I recently purchase a Wavy Sea & followed the instructions in setting it up. I also purchased the bracket so it will mount on AGA tanks that has the plastic rim. Upon plugging in the unit the controller reads "0" & not the recommended "5" after I pushed on/restart button, the main body started to make rotating/mechanical sounds. there are only two cables. one for the power & one for the controller, there is no way you can plug it the wrong way since it has a certain shape. What can I be doing wrong or is this a defective unit?

I need to have this resolved quickly since I have sold my Sea Swirl & I need to ship it out.

dex

 

[Dace]

hi,
I recently purchase a Wavy Sea & followed the instructions in setting it up. I also purchased the bracket so it will mount on AGA tanks that has the plastic rim. Upon plugging in the unit the controller reads "0" & not the recommended "5" after I pushed on/restart button, the main body started to make rotating/mechanical sounds. there are only two cables. one for the power & one for the controller, there is no way you can plug it the wrong way since it has a certain shape. What can I be doing wrong or is this a defective unit?

I need to have this resolved quickly since I have sold my Sea Swirl & I need to ship it out.

dex

keep the sea swirl and ship him the wavy sea.......lol
J/k. hope someone can chime in for you soon

 

[AquariumSpecialty]

Sounds like there is something wrong with it. Contact us via email and we will replace it.

Scott

 

[ireefny]

thanks Scott.

 

[pecan2phat]

I'll give you 10 bucks for it :lol2:

 

[ireefny]

I'll give you 10 bucks for it :lol2:

I will pass. you might just give it ich too :grumpy:

 

[DevIouS]

:lol2:

 

[cb747]

Doh!

 

[pecan2phat]

Dude,

I probably originally got it from you since you had to hypo everything :lol2:

 

[ireefny]

I just used that excuse to save salt :fishhit:

 

[cb747]

Oh just buy the miracle snake water product called No Sick Fish. Tyler will stand behind his product and in the end when everything including your wallet is dead you have NO SICK FISH! LOL

 

[REEF MANIA]

I have a wavy sea myself try resetting it 1st
hit the reset button once, the head should start to move then hit set 1 when you reach your desired start point then hit set 2 for you end point then use the arrow keys to adjust the speed I keep mine at 5 it ranges from 0 - 6 good luck

 

[ireefny]

it wasnt even rotating.

 

[ireefny]

hi Scott,
in the absence of response from Wavy Sea, I would like a refund of my purchase. I will also gladly buy anything else in your inventory that may equal my Wavy Sea purchase. I do appreciate all the efforts you have tried to do the righ thing, but I really feel that Wavy Sea is making you look bad at this point.:frown:

 

[AquariumSpecialty]

We have been emailing him and copying you on each email. I will call him today! Sorry for the no response from WavySea. I'm not sure why he hasn't responded to you yet. We received an email and fax from him last night (not related to your issue). I will ship you a WavySea from our inventory. Can you ship the defective unit back to us? Please email or call me. Thank you, Scott

 

[aaron23]

wow amazing customer service !

 

[ireefny]

I never had questioned Scott's integrity, but Wavy Sea has dropped the Ball on this one. This is exactly why Iam having seconds thoughts about it/them.

Scott, I will email you with concern.