I phone Issue

[thirty6]

I have a gently used iPhone, not a year old and surprisingly never been dropped or thrown!

I was talking on the phone and it shut off, and no it didn't run out of battery life. It was at 74% when i left work. Before i got home it shut off.
I can turn it back on, any ideas?

 

[Reef Fixations]

I've had phones do it before. I'd back up any info on it and do a factory reset.

 

[thirty6]

How do you factory test these?

 

[JARRETT SHARK]

Hold top and bottom round button for 20 seconds

 

[thirty6]

Thanks Jarret, nothing happens when i do that.... Screwed?

 

[JARRETT SHARK]

Did it shut off and restart?
Are you holding together??

 

[Aqua Pro Builder]

I think it's software crashes. I run into the same issue once a while in the past especially when you go thru too many apps. Whenever, my phone go sluggish, I power down/power up, it runs OK. You may have to do the top button and the bezel button combo simultaneously couple times before it turns back on.

 

[Killarsox]

Bring it to the Mac store, as long as you didn't do anything wrong to it you'll get a brand new one.

 

[thirty6]

Thanks guys

Jarred. I didn't power it off, it just went off tried restate i can't. I'll try bezel buttons too

 

[Widdy]

Hold the Home (Bottom Button) and the Sleep button (Top of phone) for 10 seconds, you should see an Apple logo. If you do, it'll boot. If not, plug it into your Mac/PC and open up iTunes. If it is in restore mode, you'll have an option to restore it -- you WILL lose your data, so resort to this step for last.

 

[xxxAngeloxxx]

Hold the Home (Bottom Button) and the Sleep button (Top of phone) for 10 seconds, you should see an Apple logo. If you do, it'll boot. If not, plug it into your Mac/PC and open up iTunes. If it is in restore mode, you'll have an option to restore it -- you WILL lose your data, so resort to this step for last.

1+ well said was going to say the same thing

 

[thirty6]

I'd hate to lose data, I'll bring to store. Thanks guys

 

[xxxAngeloxxx]

I'd hate to lose data, I'll bring to store. Thanks guys

I think you have to make an appointment with Apple first in order for them to check out your phone. BTW the closes Apple store are the one in Manhattan and the other one in Morris town nj. If anything go on the Apple website and search for your local one Joe.

 

[Awibrandy]

You do need to make an appointment.
Before going to the store you should back up your phones info in your PC/MAC otherwise you will loose what ever you have in your phone.

What happens when you plug your phone into your lap top?

 

[xxxAngeloxxx]

You do need to make an appointment.
Before going to the store you should back up your phones info in your PC/MAC otherwise you will loose what ever you have in your phone.

What happens when you plug your phone into your lap top?

When i updated my iPhone software from my laptop I did loose all my information contacts email etc.

 

[Awibrandy]

When i updated my iPhone software from my laptop I did loose all my information contacts email etc.

Are you saying that you sync'ed your iPhone, and you lost all your info?
That has never happened to my iPhone. Any time I plug it into my lap top it sync with no issues, and never have I lost anything. As well as updating software. That is very strange.

 

[xxxAngeloxxx]

Are you saying that you sync'ed your iPhone, and you lost all your info?
That has never happened to my iPhone. Any time I plug it into my lap top it sync with no issues, and never have I lost anything. As well as updating software. That is very strange.

Yes I did loose every thing this was back then when I had the first iPhone 4 with the 3G.

 

[Awibrandy]

I'm still trying to understand this. You plugged the phone into your laptop, it synced, you updated software, and lost every thing.
I don't understand it because I have always updated my iPhones (from my 1st. one to the current iPhone 4), and never lost any info what so ever. I even just did it right now, and still did not loose anything.

 

[Buck0land]

Not a year old take it to a apple store after backing it up if you can.

 

[xxxAngeloxxx]

I'm still trying to understand this. You plugged the phone into your laptop, it synced, you updated software, and lost every thing.
I don't understand it because I have always updated my iPhones (from my 1st. one to the current iPhone 4), and never lost any info what so ever. I even just did it right now, and still did not loose anything.

All this happen was when Apple released the new iPhone 4s software to the original iPhone 4 3G. I was told it was due to the fact the Apple serves were busy updating everyones iPhone 4 3G. So my phone ended up loosing everything. I even called up Apples and told them what happenend. I was on the phone from 8 pm to 11pm and still nothing was solved.