JBJ Lighting - Nanocube - Customer Service

[Juck]

Well,,, the Ballast on one of my Nanocubes went tits-up a few days ago,,, just stopped working.

I contacted the manufacturers, JBJ Lighting, by email and they said they would replace any ballast within 6 months of purchase if I had a receipt.

I didn't have a receipt as I bought it off Ebay in December,,, I sent them a copy of the Paypal receipt-email and they were cool with it and they'd send me a new one.

Then I asked if I could buy another new ballast as a backup,,, save my corals from stress if it ever happened again. The guy said he was a hobbyist too and he understood my concerns, so now they're sending me 2 new ballasts free of charge.

I gotta say,, that just impressed the hell outta me.

 

[Anonymous]

that's pretty cool. my ballast crapped out like a week after i bought the nanocube. i woulda called, but i was planning on upgrading the light anyhow, so it was a moot point. .. .

 

[cain]

I had equally great help with JBJ. When I first got my cube the pump rattled loud enough to hear it in the next room. They sent out a new pump that same day.

 

[Juck]

Well,, the two new ballasts arrived as promised yesterday,,,everything back to normal now. I still can't get the bloody top off my cube though,,, thing seems to be siliconed in place.