Global Aquarium supply WTF?

[btodd43]

Hi All- just need to vent on this one: I usually buy from Custom Aquatic because they have killer prices on Salifert stuff, but they were out of liquid MG suppliment- So Global had some. I also ordered the MG test kit. What came blew my mind ( My tank eats up MG like theres no tomarrow, so I was out.) I got 2 jars of Salifert POWDER MG. Well -so it's a mistake. So I called and left a message and waited all day . nothing. called the next day again. nothing . E-mailed them. Now I'm pissed. Got back an e-mail from "Todd" saying that "we haven't had the liquid for a long time -so I thought I would send you the powder,it's much more bang for your buck".........so I read this and I walk around mumbling to my self....So-why would'nt the web site say they don't have liquid,and who the f$%K does Todd think he is? Sending something that I did not order because "he" thinks it would be better. That's not the point I ordered the freaking liquid-so I told him so. So now I have to pay the UPS charge to send it back,and had to buy the liquid at the LFS $$$$$$$. Dammit!!!
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Honda Elite E

 

[Anonymous]

That is why I buy everything with a credit card. You can dispute the purchase. Keep the kit while you wait for them to resolve the dispute.

 

[Anonymous]

They sent the wrong product, you should not need to pay for shipping.

But is there any truth to what he said about the powder being better than the liquid?

 

[tazdevil]

So now I have to pay the UPS charge to send it back,

Not if they send the wrong stuff. Remind him that it's called "bait and switch" and is illegal. Unless they have a "substitute" disclaimer, however, I don't think that would cover this switch.