Wouldnt recommend "innovative lighting solutions"

[trido]

I wanted to give the company the benefit of the doubt because I too am the little guy.
I used this company because I saved about $200 on my order. They are local from me in Menlo Park Ca.
2 PFO 250 pendants, 2 icecap ballasts and a 220 VHO retrofit kit.
I turned in my order and after four days hadn't heard any thing form the company and sent a semi nasty e-mail. They dont have a phone number. After 48 hours I recieved the reply stating that they were out of stock on certain items and they would come directly from the manufacturer.
My items all arrived but I was missing the cord and wiring harness for the VHO kit. Again I e-mailed them and the reply to the full 48 hours. My cord came in a day.
I set up one of the 250 MH and have been using it since. The other went to Seattle with the VHO kit for use on the 120 built in I tried to set the lights up and was disappointed the MH wasn't the right one. I immediately e-mailed the company. That was 72 hours ago. Still no response. I tend to doubt that I will even get one regardless of the 30 day return policy. I would at least like a "I'm sorry".
So again, I wouldnt recommend using INNOVATIVE LIGHTING SOLUTIONS for anything. I have been very satisfied with all of my other orders form RDO sponsors.

 

[Anonymous]

I've heard a lot have gone down hill from these as well, now I personally never bought anything because they did something locally which really rubbed me the wrong way. They used to be supported locally because they had will-call so you could save on shipping, but apparently that has gone as well.

 

[johnfluevogs]

Innovative Lighting Solutions does have a phone number and I have spoken to a human every single time I call. I have ordered lighting materials from them for over a year now and have yet to run into a problem with there service. I did receive a shipment that was damaged by UPS and they credited my account immediately. I don't know what to say, other than all my experiences are positive.

 

[Unarce]

I remember reading about a complaint where a customer received a used MH bulb, where ILS stated that they test every bulb before sending them out.

I suppose it's a nice gesture if it were a quick test, but the bulb looked more like it was used for a month. For the record, every new MH bulb I've ever bought was spotless.

 

[trido]

Innovative Lighting Solutions does have a phone number and I have spoken to a human every single time I call. I have ordered lighting materials from them for over a year now and have yet to run into a problem with there service. I did receive a shipment that was damaged by UPS and they credited my account immediately. I don't know what to say, other than all my experiences are positive.

If you can show me the link on thier web site with a phone number please do. I only wish I could call them to rectify this problem. As I stated above, I have had problems from the start. I am still waiting for a response from my last e-mail over three days ago. To me this is NOT good customer service. A simple I'm sorry about screwing up your order would have prevented this thread. I can eat the $100.00. Its the principle of the matter more than anything.