Been on this board for a year and a half now never once posted anything negative about a MO company, in fact on a few occasions posted positive results, ie: AH Supply and Marine Depot. Anyway, for those of you who might think I'm a whiner think again. I also did a search here before ordering, nothing negative, nothing positive, so felt this was good enough.
Ordered a diatom filter (Vortex) July 5th, card was debited July 6th. Two weeks later no filter, called about every other day for the next week with a promise of a call back with status, no call backs. The amazing thing is starting yesterday 7/24/01, I was getting a ring no answer at their customer service number. After several attempts the paranoid in me disabled caller ID, bingo, answer on first ring. Same thing today, 3 calls ring no answer, disable caller ID, bingo, answer first ring.
Anywho, cancelled the order and filed charge back with my credit card folks, which BTW have been excellent at this in the very few times I've had to excercise this option, they're response "No merchadise delivered, no money".
P*ss poor experiance.
Ordered a diatom filter (Vortex) July 5th, card was debited July 6th. Two weeks later no filter, called about every other day for the next week with a promise of a call back with status, no call backs. The amazing thing is starting yesterday 7/24/01, I was getting a ring no answer at their customer service number. After several attempts the paranoid in me disabled caller ID, bingo, answer on first ring. Same thing today, 3 calls ring no answer, disable caller ID, bingo, answer first ring.
Anywho, cancelled the order and filed charge back with my credit card folks, which BTW have been excellent at this in the very few times I've had to excercise this option, they're response "No merchadise delivered, no money".
P*ss poor experiance.