- Location
- Flushing NY 11355
I believe is break down/support issues. I have received quite some calls from users of those lights to help fixing them because they cannot get a hold of the agents or manufacturer to repair.
PacificSun LED Lighting Pics & Feedback
- Thread starter AlohaTropics
- Start date
- Status
I believe is break down/support issues. I have received quite some calls from users of those lights to help fixing them because they cannot get a hold of the agents or manufacturer to repair.
I wouldn't say the quality is bad...I've had mine since the initial pre-order and love the light...HOWEVER...maintenance is a pain and borderline ridiculous if you have an issue. You have to get to Clifton and then hope it's an easily repaired issue otherwise you are really in the dark about when something gets fixed.
- Location
- Hudson Yards
I got my pair of Pacific Sun Pythons from Gareth Dominy at Progressive Reef in Canada by way of Michael Hall at Aqua Digital (also in Canada). I've also had several e-mail exchanges with Przemyslaw Cybulski ([email protected]) at Pacific Sun in Poland whom I reached via their web site www.pacific-sun.eu.
I've had a problem with my master unit that appears to originate with the driver (1/2 the blue LEDs won?t light). Normally the fixture would be sent back to the manufacturer in Poland for repair under the warranty. Given that it (and the slave unit that runs off it) is the only source of light for all my tank inhabitants I couldn?t afford to be without light for that long,
Przemyslaw and I discussed the problem and he came up with a great idea. I opened the unit, took photos of the internal components and their part numbers and e-mailed them to him. Przemyslaw, Mike and Gareth then coordinated to get a replacement driver shipped in from Poland for me.
I have yet to install the new driver so I don?t know if it will resolve the issue, but I?ve found Pacific Sun, Aqua Digital and Progressive Reef to be very sincere in their dealings and feel they have all provided good customer service, (and Pacific Sun even had to overcome the language barrier).
So, you may want to try contacting Pacific Sun directly, explain the problem and see if they can help you. IMHO once the glitches are worked out the Pacific Sun Python is a helluva light fixture. LEDs are a relatively new reef technology and still evolving, so like anything else, there are bound to be technical issues.
I've had a problem with my master unit that appears to originate with the driver (1/2 the blue LEDs won?t light). Normally the fixture would be sent back to the manufacturer in Poland for repair under the warranty. Given that it (and the slave unit that runs off it) is the only source of light for all my tank inhabitants I couldn?t afford to be without light for that long,
Przemyslaw and I discussed the problem and he came up with a great idea. I opened the unit, took photos of the internal components and their part numbers and e-mailed them to him. Przemyslaw, Mike and Gareth then coordinated to get a replacement driver shipped in from Poland for me.
I have yet to install the new driver so I don?t know if it will resolve the issue, but I?ve found Pacific Sun, Aqua Digital and Progressive Reef to be very sincere in their dealings and feel they have all provided good customer service, (and Pacific Sun even had to overcome the language barrier).
So, you may want to try contacting Pacific Sun directly, explain the problem and see if they can help you. IMHO once the glitches are worked out the Pacific Sun Python is a helluva light fixture. LEDs are a relatively new reef technology and still evolving, so like anything else, there are bound to be technical issues.
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No rafal is not with the company no longer which is probly way rafal never returned my defective 160 watt master back to me' that I shipped to him 3 months ago a (1200 dollar light) I am not a happy customer because I am out all that money and now my 2 slaves are useless for there functions without the master. I would think pacific sun would sell me' a new master unit at a big discount for all I have endured but I never heard back from them in a PM I sent them requesting a discount. Again my 2 slaves are useless without the master and I don't expect rafal will ever return my lamp back to me' which leaves me' no choice but to take legal action
Sent from my iPhone using Reefs
Sent from my iPhone using Reefs
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- Location
- Hudson Yards
Robbous, dude WTF? Why did you sent me this PM afer bi***ing about Pacific Sun and raging in the forums about some guy named Rafal?
I said in the first sentence of my post that I bought my lights from Gareth Dominy at Progressive Reef and then related what my experience has been. So, what exactly are you suggesting? That I am some sort of shill for a guy I've never even heard of?
Not cool, dude. Not cool.
Robbous said:
I said in the first sentence of my post that I bought my lights from Gareth Dominy at Progressive Reef and then related what my experience has been. So, what exactly are you suggesting? That I am some sort of shill for a guy I've never even heard of?
Not cool, dude. Not cool.
- Location
- Hudson Yards
Apology accepted.
- Status
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