I just bought an Apex Lite and am having issues with the initial setup. Both my laptop and my apex are hard wired to my router. I've attempted redoing the initial steps in 'Safe mode with networking' however I continue to get the same display when I try to update the firmware:
Loading firmware file into memory
Firmware file load complete...
Calculating Apex Start Checksum Vector
Calculating Apex Start Checksum Vector complete...
The controller address is: 192.168.1.50
Connecting to controller at address: 192.168.1.50
Connecting
Apex running in boot loader mode
Trying to connect: attempt 1
Waiting for input from Apex, timed out
Trying to connect: attempt 2
Found ARP entry at address: 192.168.1.171
Waiting for input from Apex, timed out
Trying to connect: attempt 3
Found ARP entry at address: 192.168.1.171
Waiting for input from Apex, timed out
Trying to connect: attempt 4
Found ARP entry at address: 192.168.1.171
Waiting for input from Apex, timed out
Trying to connect: attempt 5
Found ARP entry at address: 192.168.1.171
Waiting for input from Apex, timed out
Trying to connect: attempt 6
Found ARP entry at address: 192.168.1.171
Waiting for input from Apex, timed out
Trying to connect: attempt 7
Found ARP entry at address: 192.168.1.171
Waiting for input from Apex, timed out
Trying to connect: attempt 8
Found ARP entry at address: 192.168.1.171
It's a repeated loop. I created an account with neptune systems however am not able to access fusion because it hasn't been linked to my apex. The 'Link to Fusion' option that I'm supposed to see in my Apex is missing. I'm not sure if I have to resolve the Apex Flash Utility issue first before I can link my apex or if it's vice versa. It's my first controller so would appreciate any insight. I'm hoping it's just something simple that I'm overlooking
Loading firmware file into memory
Firmware file load complete...
Calculating Apex Start Checksum Vector
Calculating Apex Start Checksum Vector complete...
The controller address is: 192.168.1.50
Connecting to controller at address: 192.168.1.50
Connecting
Apex running in boot loader mode
Trying to connect: attempt 1
Waiting for input from Apex, timed out
Trying to connect: attempt 2
Found ARP entry at address: 192.168.1.171
Waiting for input from Apex, timed out
Trying to connect: attempt 3
Found ARP entry at address: 192.168.1.171
Waiting for input from Apex, timed out
Trying to connect: attempt 4
Found ARP entry at address: 192.168.1.171
Waiting for input from Apex, timed out
Trying to connect: attempt 5
Found ARP entry at address: 192.168.1.171
Waiting for input from Apex, timed out
Trying to connect: attempt 6
Found ARP entry at address: 192.168.1.171
Waiting for input from Apex, timed out
Trying to connect: attempt 7
Found ARP entry at address: 192.168.1.171
Waiting for input from Apex, timed out
Trying to connect: attempt 8
Found ARP entry at address: 192.168.1.171
It's a repeated loop. I created an account with neptune systems however am not able to access fusion because it hasn't been linked to my apex. The 'Link to Fusion' option that I'm supposed to see in my Apex is missing. I'm not sure if I have to resolve the Apex Flash Utility issue first before I can link my apex or if it's vice versa. It's my first controller so would appreciate any insight. I'm hoping it's just something simple that I'm overlooking
