just switched cell companies

[bad coffee]

Had a run in with Verizon customer service, now I'm with cingular.

I have all my old phone numbers on my computer. My new phone (moto raxr v3) has a usb connection. Anyone have the software to hook the computer up to the phone?

Also, does anyone know any 'higer-ups' in the verizon wireless customer service? Repeated calls to the regular customer service didn't solve my problem (that's why I'm now with Cingular) so I need to write a letter to someone other than 'customer service'

B

 

[FRY]

try here

http://www.hashhu.com/forums/forumdisplay.php?f=153


http://www.motox.info/showthread.php?t=1297

 

[yessongs]

Brett, how do you like the V3? I went for the L6 great phone much thiner then the RAZR http://www.motorola.com/motoinfo/product/details/0,,99,00.html
But i like flip phones so i bought the PEPL also http://www.mobile-review.com/review/motorola-v6-en.shtml

 

[House of Laughter]

Brett,

Ira Seidenberg is a Pace Alum and just donated 15 million to my old job - Email him at verizon - bet you get a response then.

House

 

[bad coffee]

I like the razr. but then again it's only 2 days old so it's still 'new toy' I've been working on transferring over my numbers.

Here's the story of why I'm no longer a verizon wireless customer:

My phone's (samsung a670.) buttons are wearing out. it's from texting I guess. I have to hit the 6 key (ghi) pretty hard for it to work. I'm sick of it.

SO I called to see when my 'new every 2' date was (verizon gives you $100 towards a new phone every 2 years when your contract is about up) Mine is at the end of april. So I would be stuck with my current phone for 4 more months. I asked if they could move the date up so I could get a new phone.

"unless you're on the $59.99 or higher plan, we can't change the date for you."

may I speak with your supervisor, please.

supervisor gets on the phone
"I'm sorry there's nothing we can do. it's corporate policy."

So you're telling me that although i've been with verizon for 5 years, and i've spent thousands of dollars with your company, since I have the $29.99 plan, I'm less of a customer and can't switch?

silence. . . "Yeah. it's corporate policy."

Well then, I guess it's time to switch to cingular

(suddenly attentive and almost snide)" you know there's a $175 early terminaton fee. RIGHT?"

Well, $175 fee + 100 for the new phone at cingular is still cheaper than the $450 you want for the new phone."

(backtracking) "I see on your account you have the insurance. why don't you file a claim?"

there's a $50 deductible. I'm not paying $50 for a three-year-old phone. even if it's new it only has a 90 day warranty because it's probably refurbished. Besides. $50 is halfway to the new phone at cingular. I really like the coverage I get with you guys, but if you're not going to work with me, I'm switching.

"I'm sorry, I can't help you"

SO i'm now a cingular customer. When I called to cancel my verizon accout it was already done. When cingular took over my number, it automatically closed at verizon.

I'm really amazed that after 5 years with them they don't give two shits. I'm writing a letter, and sending a few copies to a few different places. Plus I'm going to post it online (names and addresses of higher ups at verizon included) in a few places so it gets seen.

And I know verizon won't do **** because I've already switched. But if even one other person goes with a different company than verizon, it's worth the effort.

Thanks for the contact jim. I'll google the name and see if I can get a corporate address.

 

[jhale]

I hate to say it but all the phone companys SUCK in the end. I've been with at&t, sprint, and verizon. all of them will piss you off sooner or later.

 

[ECFENCING]

Bad Coffee: I'm with you. I went to Verizon last week to change my phone since my battery doesn't hold a charge on the motorola v60 and they told me that I could get the $100 toward a new phone since I am on the two year plan.


When I asked them to honor it they told me I would have to wait another two months.


Well I forgot or maybe they changed their policy but the $100 doesn't "kick in" until the 22nd month of a 24 month contract.

It makes no sense to go with a two year plan. I asked the same thing and they told me they couldn't do anything about it.

I've been a Verizon customer for over four years. I think I want to go with cingular but I am worried about the signal in Jersey

 

[NYPDFrogman]

I hate to say it but all the phone companys SUCK in the end. I've been with at&t, sprint, and verizon. all of them will piss you off sooner or later.

me too!
I totally agree!

I've been a Verizon customer for over four years. I think I want to go with cingular but I am worried about the signal in Jersey

Verizion is the only phone that works well here in Sussex county especially in Vernon.
verizion has it's repeater on top of mountian creek

 

[Mak]

Well, now a day most company want to lock up their customers for 2 years contract.. Check out nextel, they charge customer $111 activation fee when you sign up one year and two years, they charge $36. 2 years deal you only save activation.. and someone company don't makes any difference.. In the end.. mostly customer got screw.. I know.. cuz I am in this business.. But when you explain it to customer, they all want two years contract.. cuz it help them save the activation fee.. that's not good tho.. stuck with the same phone for 2 years???? Hmm and nowaday.. Most of the cellular phone only last about one year.. and check out the warranty too.. Is only one year warranty!!!!

 

[jenniebutterfly]

wow, i got $100 off my v3 and i had just gotten a new phone 6 months ago. wow i love tmobile oh and i love my v3. i got the pink one for my birthday present. had it a month now and it is sooo nice. i got a clear clip on case to keep it from getting scratched off of ebay. it also keeps it feeling warm since it is a metal phone, the winter cold makes it freeze in your hand lol. hope you get some sort of compensation or response from verizon as well.

 

[yessongs]

wow, i got $100 off my v3 and i had just gotten a new phone 6 months ago. wow i love tmobile oh and i love my v3. i got the pink one for my birthday present. had it a month now and it is sooo nice. i got a clear clip on case to keep it from getting scratched off of ebay. it also keeps it feeling warm since it is a metal phone, the winter cold makes it freeze in your hand lol. hope you get some sort of compensation or response from verizon as well.

Jennie, when you open the phone and don't press anything if you put it to your ear do you hear a hum?

 

[Gmandese]

I have the program you need, Motorola Phone Tools.
If you want to come to queens and get it, it's yours. It's 39mb, I can put it on a disc, or put it on your usb memory key (if you have one). It works great, you can do all kinds of stuff with the Razr, including putting mp3's on it as ringtones.

 

[Mak]

Hey Gmandese. what version do you have?? The newest one is 4.0.

 

[bad coffee]

Gerry, replied to your pm.

B

 

[Gmandese]

I have 3.28.