Just saw this on one of the build threads on R2R. People seem to be happy since the change.
Major Company transition in 11/2019. Below is a highlight of Phase 1.
Glass Cages Transformation:
• Leadership Change
• Quality Assurance with QA Check Points
• Digital Production Tracking
• Improved...
From what I have heard and seen their build quality has improved greatly. Can't comment on there customer service. They seem to have a growing presence on R2R, take a look there as well. There are a couple recent build threads.