I don't know it happened to a lot of people I know, my friend had a more worse problem then me. He ordered a Koran Angel through them and when he received it there was a black spots all over the fish and when he called LA about the spots they told them to send them a very up close picture of the spots, so when he sent it to them they told him that the spots were nothing and the fish is perfectly healthy and when he put the fish in his tank after quarenteening the fish the black spots spread in his tank and killed all of his fish. The black spots turned out to be black ick. When he called them to complain and say something, the supervisor from LA told him that the black ick orginated in his QT tank and that it is not there fault and they will not give him any credit for the fish he recieved from them (LA) and they will not give him any type of store credit for the fish that died from the black ick even though the supervisor knew that my friend sent LA a picture of the black spots on the fish and told him that they were nothing.